Visitor
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2 Messages
Xfinity Assistant is Useless
Please please please fix the Xfinity Assistant. It never responds to prompts and is incapable of connecting the customer to a customer service representative or agent. This is so incredibly frustrating as a new Xfinity member and makes me regret signing up with this company. Even over the phone I’m directed to the Xfinity Assistant which again is NON FUNCTIONAL. Please fix this issue!
XfinityMarshante
Official Employee
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1.2K Messages
4 hours ago
Hello @user_ugh2wn, thank you for taking the time to leave a post. Sorry to hear how frustrating this has been, especially as a new Xfinity customer. I can completely understand how upsetting it is when the Xfinity Assistant isn’t responding, and you’re unable to reach a live representative for help. That’s definitely not the experience we want for our customers, and we appreciate you bringing this to our attention. We’d be happy to help. Could you share a bit more about what’s happening, so we can better assist?
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