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user_ugh2wn
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Sunday, June 14th, 2026 10:57 AM

Xfinity Assistant is Useless

Please please please fix the Xfinity Assistant. It never responds to prompts and is incapable of connecting the customer to a customer service representative or agent. This is so incredibly frustrating as a new Xfinity member and makes me regret signing up with this company. Even over the phone I’m directed to the Xfinity Assistant which again is NON FUNCTIONAL. Please fix this issue!

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51 minutes ago

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XfinityMarshante

Official Employee

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1.2K Messages

1 hour ago

Hello @user_ugh2wn, thank you for taking the time to leave a post. Sorry to hear how frustrating this has been, especially as a new Xfinity customer. I can completely understand how upsetting it is when the Xfinity Assistant isn’t responding, and you’re unable to reach a live representative for help. That’s definitely not the experience we want for our customers, and we appreciate you bringing this to our attention. We’d be happy to help. Could you share a bit more about what’s happening, so we can better assist?

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XfinityMarshante

Official Employee

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1.2K Messages

@user_ugh2wn, We appreciate your feedback about the Xfinity Assistant and truly apologize for the inconvenience this has caused. I can understand how frustrating that experience must be. You’ve reached Comcast’s Corporate Digital and Social Media Care Team, and we’re here to help with billing, troubleshooting, and all things Xfinity. While the Assistant didn’t meet your needs, we can absolutely assist you here. Could you let us know which service or issue you need help with so we can assist you?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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