Xfinity assistant is useless

Xfinity assistant is useless. I have a problem with unstable internet and have gone round and round with the assistant and got nowhere. I just want to speak with a live person, but can't until I go through a bunch of steps that don't resolve the problem.

I don't have the time to waste with the assistant, chat or on the phone.

I just want to schedule a tech service call because the cable that goes from the pole to the house is damaged and cause the internet to drop out constantly. 

Please make an appointment for a technician to stop by to fix the problem. The account is under the name [Edited: "Personal Information"]. Thank you.