Xfinity Assistant is aware of an outage in my area...

My internet service dropped out around 6pm, both the Xfinity app and Xfinity Assistant say they are aware of an outage in my area and each new ETA for it being fixed just gets bumped out when it's passed (well beyond anyone's business hours, which tells me it's based.on nothing).  The outage maps basically shows me as the only outage in the area.  I think someone damaged my line or disconnected it at the junction box outside. I heard landscapers outside running hedge trimmers when I lost my internet.  If this continues to be not fixed by morning I need a tech to come out and figure out if my house is no longer connected. Please help.