New Poster
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15 Messages
Xfinity Assistant is aware of an outage in my area...
My internet service dropped out around 6pm, both the Xfinity app and Xfinity Assistant say they are aware of an outage in my area and each new ETA for it being fixed just gets bumped out when it's passed (well beyond anyone's business hours, which tells me it's based.on nothing). The outage maps basically shows me as the only outage in the area. I think someone damaged my line or disconnected it at the junction box outside. I heard landscapers outside running hedge trimmers when I lost my internet. If this continues to be not fixed by morning I need a tech to come out and figure out if my house is no longer connected. Please help.
XfinityKassie
Official Employee
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1.2K Messages
1 day ago
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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