Visitor
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1 Message
Xfinity assistant fails to schedule a technician appointment
I recently moved into a new apartment, and one of the modem wall jacks appears to be broken. I’ve tried scheduling an appointment through Xfinity Assistant, since apparently that’s the only way available, and it keeps getting stuck in a loop of “Sorry, something went wrong, please try again”. According to Google, this forum may be my only option at this point. Very frustrating. 
XfinityKei
Official Employee
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2.8K Messages
7 hours ago
@user_3vzd5d I can help you with scheduling an appointment for your outlet. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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