Xfinity Assistant can't set service appointment

I went through the headache of the Xfinity Assistant troubleshooting to solve my internet issues. Bad stability with internet. Of course, the system has no way of diagnosing or fixing that. Went through the troubleshooting only to get to the place where I can set an appointment with a tech, only to have the system stop and no appointment get set. Did it twice. The called customer service and had to go through the useless troubleshooting again to finally get permission to set up an appointment. A horrendous waste of time for something to simple.

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XfinityThomasA

Official Employee

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3.1K Messages

5 hours ago

scott04 - Hello and welcome to the Xfinity Forums community. Thank you for taking the time to share your feedback we truly appreciate it. I'm sorry to learn you're having an issue with you services, that is not the expeicere we want. Thank you for using our self-service options to troubleshoot. We’re here to make things as simple and easy as possible, let’s continue the conversation and find the best solution for you. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Customer Service

scott04

Xfinity Assistant can't set service appointment

XfinityThomasA

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