Visitor
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1 Message
Xfinity assigned my account to the wrong address
I called Xfinity to set up a new account. Now a week later my service address is wrong (different house number, street name, and city) and I have not received equipment. I cannot change the wrong address. Please have someone contact me.
EG
Expert
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122.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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3.2K Messages
2 hours ago
@user_bak94t Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what we need to do to get this straightened out. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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