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A1Brian_5254
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3 Messages

Friday, September 22nd, 2023 2:12 AM

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Xfinity asking me to return equipment that was stolen.

Hello, a couple of weeks ago I was away for a weekend when the Gateway modem arrived at my apartment. When I came back, the modem was unfortunately stolen. I got it replaced, however right now Xfinity is asking that I return the old gateway. How would I tell xfinity that I have no way of returning a stolen modem? 

Question

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Updated 

2 years ago

114

1

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XfinityLinda

Official Employee

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1.8K Messages

2 years ago

Oh, no! @A1Brian_5254 We are sorry to hear about the Gateway, and we are happy to help. Did you already talk to the management office to see if they held it for you? Did you file a claim with UPS? 

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A1Brian_5254

3 Messages

I have asked the management office and they said that they are not responsible for holding onto packages for tenants. I did file a claim with Fedex (company that delivered the stolen gateway), though it wasn't much help at all. 

2 years ago

0

XfinityLinda

Official Employee

 • 

1.8K Messages

@A1Brian_5254 I'm sorry it didn't turn up. We'll have to get into your account in order to assist. Will you please send us a Direct Message with your name and address? We look forward to hearing from you. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

A1Brian_5254

3 Messages

I have sent the message. Thank you. 

2 years ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

We've received your direct message. We'll chat soon! 😊

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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