Visitor
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2 Messages
Xfinity asking me to return equipment I don’t have
Hello, I recently cancelled an old account and opened a new one. The cancelled one had no equipment on it, and I don’t see anything when I click the email link stating to return equipment, however now they have started calling me.
How can I resolve this? I don’t have any equipment. The chat assistant already confirmed that, but I’m still being contacted
XfinityJustinC
Official Employee
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2.4K Messages
6 hours ago
Hello, @user_9mrkeq thank you for reaching out over Xfinity Forums. I completely understand the concern with receiving a notification to return equipment, and not having anything to return. From experience, the most common occurrence I've found when working with customers reporting similar instances is the Flex/Xumo streaming box.
- Did you ever happen to get a streaming box sent out (it would be the photo of the Arris Xi6 on this document: https://www.xfinity.com/support/articles/x1-hub-vs-companion-box)?
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