Xfinity asking me to return equipment I don’t have

Yep I do think I got a streaming box, but I never used it, and the chat rep even told me I don’t need to return it. I honesty don’t know if I even still have it or if it’s lost 

@user_9mrkeq I appreciate the confirmation that you did get a streaming box at one point, and if you were told you didn't need to return it in a chat when being sent I completely understand that not being on your radar as something that may cause issues if not returned. 

I can help open a ticket for lost equipment to help get this resolved for you. Since I'll need to gather some information that we don't want here in our public conversation. 

Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new message" (pencil and paper) icon

• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

@user_9mrkeq I appreciate you sending the direct message, I'll follow up with you there to continue assisting with the equipment concern.