Xfinity asking for equipment I never received

user_zhhzks Good morning! Thank you reaching out to our Xfinity Forums Team regarding your equipment return. That can be confusing when you have your own equipment. I'm happy to take a look at your account, and get things squared away for you. When you get a moment can you please send a Direct Message with your name, the old service address, and a new service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it