1 Message

Friday, May 26th, 2023 1:55 AM


Xfinity ask me to return equipment but I don't have any

I received letters etc. asking me to pay $150 but I use my own modem and router. Weird. I don't use tv service 

Official Employee


800 Messages

1 year ago

Oh yikes! We'll be glad to take a look at the account and see if we can figure out why those letters are being sent to you, @user_02b6d1. Please use the following instructions to send us a direct message:

(Full credit to @BruceW for this excellent explanation and @Again for the picture!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon:



or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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