Xfinity Apple watch scam. I can't remove 2 unused watches from my account. Billed $40/month. Local Xfinity says they can't help.

  On March 13, 2026, I purchased an iPhone 17 from Apple and brought it to Xfinity (1600 Woodbury Avenue, Portsmouth, NH 03801) to have it added to my Xfinity account.  I was told that ,as a loyal customer, I was entitled to two Apple watches at no cost.  I said, “Can you confirm that? Completely free.”  The answer was, “Yes, it’s completely free.” Nothing was said that there was a $10 monthly fee for each watch.  I said I would not use it, but I had a friend in England who would like to have the watches. Could I give the watches to him, and can he use them, even though there is no way for him to connect to Xfinity over there.  Again, the answer was, “ Yes.” I was also told if I kept the two phones for 45 days, I would receive a $300 debit card for each phone, to spend as I wished.

  Sixty days later, no debit card or email had arrived.  I went back and explained everything and was told, “It’ll be OK, I’ll take care of it.”  Nothing.  

  By now, I just wanted to return the watches.  Their boxes had never been opened and I had already been charged $40 for two months of usage, even though I had not used the watches at all. I went back on May 28th and found all new employees.  The person who sat down with me said she was new, but she would take the phones, talk to her superior, and I would soon have a refund and a mailer to use to return the watches. Again, nothing happened.  Today, June 9th, I went back to the store and was told by the supervisor that he could only take the watches back if they were returned in 14 days. I asked if there were new staff because there had been problems with some of the old staff in the past. He confirmed there were problems, but he would not give any details.

  I was on my own.  He said I had to contact Xfinity. I was told to ask for an extension on my return or try to cancel or delete the two watches from my mobile account. Is there any way I can delete the two watches from my account?