Visitor
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2 Messages
Xfinity App showing red error banner on Seasonal Convenience Plan – locked out of Port Forwarding
Hi team, I am currently away at my second home and remotely managing my primary residence, which is on an active Seasonal Convenience Plan with working internet.It took several painful tries a month ago to get the seasonal plan set up properly without shutting off my internet completely, so please do not make any changes to my billing plan or rate codes. All of my cloud-connected smart home devices at that address are online and working, confirming the internet connection is active. However, over the last week or two, my one port-forwarded camera stopped working. (?after a routine firmware reboot?). When I open the Xfinity app to check or re-apply my port forwarding rule, I get a red banner saying "It looks like there's an issue. Let's check a few things," which locks me out of the Wi-Fi and Advanced Settings tabs.Could a specialist please check the backend cloud provisioning/sync for my gateway so the Xfinity app recognizes it as online and lets me access my Port Forwarding settings again? Again - please do NOT reset the plan without checking with me first. Thank you!
XfinityAngie
Official Employee
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3.2K Messages
3 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_6qgijd
Visitor
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2 Messages
1 hour ago
Thank you. I sent a copy of this post in the DM as you recommended.
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