Visitor
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2 Messages
Xfinity app says no internet yet I have internet
Tried Android and Apple device. Just got the internet and I cannot open app. Where is phone number to fix it. Yes I tried toggle wifi on/off different devices. App will not open says I dont have internet but I do.
Im about to cancel the service after 2 hours of ownership
[Edit: Removed all caps/per Forum guidelines]
XfinityEva
Official Employee
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2.5K Messages
14 hours ago
@user_f5411v
Hey there! I’m really sorry for how frustrating this has been, especially right after getting service set up. I can see how not being able to even open the app would make this feel like a rough start.
Since you do have internet, this sounds more like an app connectivity or activation issue rather than your actual service being down.
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