Visitor
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1 Message
Xfinity app not connecting my WiFi extender
I have been trying to activate my Xfi pod following the steps on the app. I click on “activate xfi pods” and then “get started” and then it takes me to a page that says “let’s try that again. Sorry we ran into a problem. Please try again or go back to the previous screen.” Trying again gets the same error message. I have deleted and re-installed the app and get the same message, restarted my phone and got the same message
XfinityMatthew
Official Employee
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1.3K Messages
3 hours ago
Hello user_ufb8oi We appreciate you reaching out and confirming that you have deleted and restarted the app already. Based on the steps provided in the link below it does recommend rebooting the modem if having trouble with the activation as well as that reset may help get rid of those errors. If you have already done a reboot we would be happy to help escalate this further for you.
https://www.xfinity.com/support/articles/activate-xfi-pod-with-xfi-app
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