3 Messages
Xfinity app issue
Hello,
The Xfinity app shows O GB data usage starting from April 1, which is incorrect. Prior to April, the data usage was displayed accurately, so this seems to be a glitch or issue with the app. Can you help me resolve this problem?
Thank you,
Victoria.
XfinityRaf
Official Employee
•
836 Messages
2 days ago
Good evening @user_7uytrv. Thanks for reporting your XFINITY app not reading your data usage correctly. If you could send our team a direct message with your full name and full address, we can check things on our end to see if we can identify the issue.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityChelseaB
Official Employee
•
1.6K Messages
1 day ago
@user_7uytrv, You were a joy to speak with today and happy we could help. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.
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