2 Messages
Xfinity App/ complaint
Hello.
1) Why did you all wait until Dec. 2023 to announce there was a data breach when you knew about it back in Oct.2023? 2) Why am I paying for a new Iphone if your Xfinity app does not even work on my phone? I have to call each time I want to make an update to my network. I should not have to call you if I am paying for internet services & mobile services to update.
3) Your chat box [Edited: "Language"]. I have to request a human because chatbot keeps taking me in circles. When I do actually get a person on the phone, especially this last time, I had to speak to 4 people before the issue with internet was resolved.
I do not have confidence that my data is secure nor do I feel like my home network is secure after you withheld information about the data breach.
I honestly do not know if I want to stay with Xfinity... very discouraged.
XfinityJamesC
Official Employee
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2.9K Messages
2 years ago
Greetings, @user_dft9sa I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity app, but you have definitely come to the right place for assistance.
We are here for your support. If you'd like to look into these issues, or if you have any questions about your options, please let me know. I would love to help turn this around for you.
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user_dft9sa
2 Messages
2 years ago
Hello Xfinity,
Please advise on the following because it will determine whether or not I want to continue Internet service with you. As I have mentioned earlier:
1) Your Xfinity app does not work on my Iphone that I purchased from you all.
2) So, why am I paying for a phone that I have purchased from you all, if I cannot even access your app to contact you all for troubleshooting events?
3) Anytime I want to update my wifi network information, I am unable to do this on my own: I have to call you each time
Please advise on the best course of action to get these challenges resolved. Otherwise, I may be looking for another internet provider altogether.
Thanks.
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