Visitor
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1 Message
Xfinity App account issue
[Edited: "Personal Information"]
I’m trying to help a friend who is a longtime Comcast customer and has been having difficulty trying to get his account corrected on his Xfinity App…
Kevin’s Xfinity App has him set up under an old account#[Edited: "Personal Information"] that was disconnected – He tried to change it to his new/active account [Edited: "Personal Information"] with no luck. (Tried deleting and reinstalling Xfinity App several times)
He tried for a long time to correct the issue with service rep and wasn’t able to get it resolved.
Any chance you can help or point me in the right direction?
-John [Edited: "Personal Information"]
Comcast Headend Eng Manager
[Edited: "Personal Information"]
XfinitySeth
Official Employee
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749 Messages
6 hours ago
Happy Friday user_hm8cys 👋 I commend you for helping a friend, and even more so appreciate you turning to our community for support! You're in the right place, so we'll do everything we can to help your friend see the information they need on their Xfinity app 👍
Just to confirm, are you saying that when logging into their app, they are only able to see information from a previously disconnected account?
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