Xfinity and lack of transparency all over Peacock Premium

@user_9eajzn

Thanks for reaching out to us, we do apologize for any inconvenience. You should still be able to review your last 12 months billing statements which would show you the expiration date of the Peacock services that came with your residential services.

If it did expire, to get it free with your services you would have to get one of our newer plans internet plans that includes the Peacock premium subscription as well as the Xfinity modem and unlimited data option. https://www.xfinity.com/broadband-labels

If you're a diamond or platinum reward member you should have the access to redeem the free Peacock offer through the membership section https://www.xfinity.com/hub/tv-video/peacock-premium

If you have our TV services and you're on one of our legacy plans,  we've updated our TV services that now include one cable box 300 hours of cloud DVR storage. https://www.xfinity.com/learn/digital-cable-tv

so, we may have a way to get you a better price and to add on that Peacock premium and keep your speed close to the same speeds you have.

So, if you'd like assistance with your account on adding peacock premium and updating to our new plans,  go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message