Skip to main content
user_9eajzn
1st Topic

Visitor

 • 

5 Messages

Friday, May 22nd, 2026 2:29 PM

Xfinity and lack of transparency all over Peacock Premium

-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence

-Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements

-Xfinity was useless in trying to get Peacock Premium back unless I got a "new" bundle, no thank you and every bundle offered had slower internet despite me telling them my wife and I work from home

-I decided to get Peacock Premium on my own

-Guess who offered a Peacock Premium perk after I paid for it separate from my Xfinity account?

-So now can I cancel the payment I had to get the free Peacock premium

-I tried calling Customer Service and that was a waste of time

Question

 • 

Updated 

35 minutes ago

12

1

0

Oldest First
Selected Oldest First
XfinityOrlandoM

Official Employee

 • 

3.4K Messages

1 hour ago

@user_9eajzn

Thanks for reaching out to us, we do apologize for any inconvenience. You should still be able to review your last 12 months billing statements which would show you the expiration date of the Peacock services that came with your residential services.

 

If it did expire, to get it free with your services you would have to get one of our newer plans internet plans that includes the Peacock premium subscription as well as the Xfinity modem and unlimited data option. https://www.xfinity.com/broadband-labels

 

If you're a diamond or platinum reward member you should have the access to redeem the free Peacock offer through the membership section https://www.xfinity.com/hub/tv-video/peacock-premium

If you have our TV services and you're on one of our legacy plans,  we've updated our TV services that now include one cable box 300 hours of cloud DVR storage. https://www.xfinity.com/learn/digital-cable-tv

 

so, we may have a way to get you a better price and to add on that Peacock premium and keep your speed close to the same speeds you have.

 

So, if you'd like assistance with your account on adding peacock premium and updating to our new plans,  go ahead and send me a direct message including your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

(edited)

8

0

user_9eajzn

Visitor

 • 

5 Messages

@XfinityOrlandoM​ I literally do not have access to my older statements, my account no longer has them, I only have one statement since transferring service

I pointed out I do not want a bundle

this response is tone deaf

Like

Reply

58 minutes ago

0

XfinityOrlandoM

Official Employee

 • 

3.4K Messages

If you did the transfer service there's should of been away to go back into the old accounts by unlinking them, but no worries I'll be happy to help you see when it expired and see how we can get it back for you.

 

 

 Go ahead and send me a direct message with your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

56 minutes ago

0

user_9eajzn

Visitor

 • 

5 Messages

Getting it back and getting a refund for the Peacock that I paid for out of pocket after this debacle? Because I have tried this morning and the person was condescending.

I have wasted so much time on this and I need to be sure, I get Peacock Premium back and a refund on the annual subscription I paid for. If not, I will look to cancel my cable tv.

Like

Reply

51 minutes ago

0

XfinityOrlandoM

Official Employee

 • 

3.4K Messages

We couldn't give you a refund for the Peacock subscription you paid through Peacock. That's something you'd have to work out through Peacock.

 

What we can offer is seeing when your Peacock subscription expired and if it hasn't expired we can open a ticket with our support team.

 

Or if it's expired, we can look at new options we have with our new  Internet an updated TV plans.

 

Or if you're an Xfinity diamond or platinum member you can go to the membership page and look for that free Peacock reward offer.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

46 minutes ago

0

user_9eajzn

Visitor

 • 

5 Messages

Please don't offer any "updated" or new plans, I told you that already.

And if all this work is needed just to figure this out, then I guess I will keep paying for peacock to make cancelling Cable TV with xfinity easier.

Thank you for nothing

Like

Reply

42 minutes ago

0

forum icon

New to the Community?

Start Here