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Thursday, December 19th, 2024 8:41 PM

Xfinity amazon gift card promotion

I saw online a 200 dollar amazon gift card promotion for new customers.  I signed up for the 300mbps plan and didn’t get any info on the gift card.  Where can I go to redeem it?

1 Message

20 days ago

Same here. I haven't received any info.

Official Employee

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1.2K Messages

@Dbrunner281 I'm sorry to hear you haven't received any information on your gift card. 

Has it been at least ten days since you signed up for service? If so can you give out tracker a try it's the best way to check on any incentives from us including gift cards.  https://www.xfinityincentivetracker.com/track

In your order summary did you see any information on the terms or mentions of that gift card?

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1 Message

17 days ago

I have the same issue, I signed up on 12/19/24 for the 300 mbps service and the advertisement on Xfinity stated I would be eligible for the $200 gift card.  I called customer service today (12/30/24) and they said they don't have it in their system.  This is fraud if I don't get the gift card. 

Official Employee

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2.4K Messages

Thank you for signing up for our service, user_vwh09k! Welcome to the family! We are happy to further help with the Amazon gift card. The Amazon cards are new for us so the way we would normally look for a prepaid card (Visa/Matercard) is not the same for the Amazon cards which is why the agent you spoke with said they could not see it. Our Incentive Tracker should generate the information surrounding the card so you can follow the progress of receiving that. The Incentive Tracker takes 10 days after activating your account before it will generate the information. Did you activate your account less than 10 days ago? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

6 days ago

I didn’t receive mine either and it’s been almost a month. Been contacting support every day and getting nowhere and nobody has answers. I’m starting to believe xfinity has made this intentionally difficult 

Official Employee

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2K Messages

Our team can help, user_5ttq9q. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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