Xfinity amazon gift card promotion

@Dbrunner281 I'm sorry to hear you haven't received any information on your gift card. 

Has it been at least ten days since you signed up for service? If so can you give out tracker a try it's the best way to check on any incentives from us including gift cards.  https://www.xfinityincentivetracker.com/track

In your order summary did you see any information on the terms or mentions of that gift card?

Thank you for signing up for our service, user_vwh09k! Welcome to the family! We are happy to further help with the Amazon gift card. The Amazon cards are new for us so the way we would normally look for a prepaid card (Visa/Matercard) is not the same for the Amazon cards which is why the agent you spoke with said they could not see it. Our Incentive Tracker should generate the information surrounding the card so you can follow the progress of receiving that. The Incentive Tracker takes 10 days after activating your account before it will generate the information. Did you activate your account less than 10 days ago? 

Our team can help, user_5ttq9q. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
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