Visitor
•
1 Message
XFINITY AI AUTOMATED SYSTEM
It is absolutely unacceptable for an ai automated system to hang up on me when i am trying to speak and being a person that has a stutter and needs more time to speak it is absolutely horrid when i can’t be understood and when i request to speak to an agent several times i am unable to do so and l get prompts that have absolutely nothing to do with why i am calling and i cant choose any other option. It is absolutely frustrating and it shouldn’t feel that way. AI does not understand people who have speech differences and XFINITY as a company should be more inclusive to speech differences and actually care about their customers more. Because the AI automated system would make me quit being a customer more than anything else. We are real human people and deserve to speak to real direct human agent who are actually compassionate and can help us.
XfinityDemetrise
Official Employee
•
637 Messages
2 hours ago
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0