Visitor
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4 Messages
Xfinity Agents Are Once Again Making Offers That Are Not Being Honored.
An agent contacted me as my promotional rate was coming to an end, and told me that I could get a new plan that would only raise my monthly cost by $10. $65.93 to ~$76. Not including a partial charge, the monthly cost is now ~$107.93.
Whenever I’m contacted by an Xfinity agent I’m misquoted.
Accepted Solution
XfinityVianney
Official Employee
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2.1K Messages
2 years ago
Hello, @user_6b504a. Thank you for reaching out. We certainly never want you to feel misled. I would need to dive into the account in order to help clear this up. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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