Xfinity Agent Fraudulently Added an Xfinity Mobile line on my account and I have spent countless calls and hours trying to resolve!!

I am reaching out in an attempt for resolution before I close all accounts/services w/Xfinity based on the challenges experienced since March of this year.

I contacted Xfinity in early March (3/6) in an attempt to further reduce my monthly charges; the agent at that time said the only additional option she could do is Xfinity Mobile. She shared all the pricing, how much it would reduce my invoice, etc. etc.  I advised her I would take it under consideration, however, I had an aging mother on my account now and my son that I do not want, particularly my aging mother, to try to switch on her own. Please pull the call and you will hear me very clearly advise that I did not want the service at this time, send the sim and if I decided to activate I would call back in.

On 4/23, after seeing a charge on my standard Xfinity account called immediately, spent a significant time again on the phone between Xfinity and Xfinity Mobile (note that you come across as two different companies); I explained to an agent again, after demanding to speak to a Supervisor they put another agent who advised me that the account has been cancelled an all the charges were removed.  I received a confirmation email of the cancellation.

Fast forward to May and June as I am reviewing my AMEX statements and I have been charged, without authorization!, two charges for Xfinity Mobile services! How can this even happen!

6/10, after over an hour on the phone with another agent (please pull the call); the agent claims she is opening a ticket for me and gives me verbal assurance that the account is closed but that she is unable to remove the AMEX number from being charged off the account because the mobile account is closed.  I then, while I am on the line with her, go into my Xfinity account to try and remove it myself.  On my Xfinity online account, I attempt to remove the card, I get an error that the card is being used for monthly payments to an Xfinity Mobile account and I cannot remove it, I then click through where it shows the Xfinity Mobile icon and low and behold, is what appears to be an active Xfinity Mobile account.  THIS IS FRAUD! I again try to remove my AMEX card that is being automatically billed and it does not allow removal of the card only to change this card!  This is absolutely crazy!  I want this investigated, I want the account cancelled, I want my AMEX credited for what has fraudulently been charged and I do not, at this time believe, that the agent I spoke to is actually going to resolve anything.

Case # she gave me:  #[Edited: "Personal Information"].

I refuse to spend another minute on a phone call with an offshore agent.  This is fraud and I want it resolved.