I am trying to figure out why the movie I purchased years ago is no longer in my purchases. I watched it this past October and when I search for it it comes up as if I do not own it. I tried using chat to sort it out and ask for "agent" and it keeps prompting the same questions and not letting me choose to speak to an agent. The auto chat cannot help me I need a person to speak to and it appears that that is no longer an option?
Thank you, for the details. I do know there is a know issue that includes unable to access purchased content so let's take a look at your account and make sure we get this linked or open a ticket to help recover your purchase.
Please send us a direct message with your full name and service address.
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEva
Official Employee
•
1.7K Messages
4 months ago
Sorry to hear you are having trouble connecting. Can you please tell us more about the concerns you are having?
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