I also need a live agent call back. I have multiple issues I need help addressing. I have been trying repeatedly to speak to a live agent and get the same auto response options that don’t address any of my needs. If I don’t speak to a live agent, I am canceling all of my services. This is terrible customer service.
We would love to help. Can you provide some details on the issue? Our team is a corporate based team, rest assured, anything you might need help with, we can help. Our support is provided right here on our forums.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Customer service? I asked a rep for the number to file a complaint and they gave me the wrong number and some bogus email address that doesn't exist. I'm about to go to social media and see if I can get them to respond to me there. This is RIDICULOUS!!! Spent 2 hours on the phone with 6 different people all telling me something different and now I can't even talk to someone to complain about it. How is that even possible? I work retail and get grief about customer reviews CONSTANTLY but these guys are free from scrutiny? I don't believe it.
user_dr88fk
1 Message
1 year ago
I also need a live agent call back. I have multiple issues I need help addressing. I have been trying repeatedly to speak to a live agent and get the same auto response options that don’t address any of my needs. If I don’t speak to a live agent, I am canceling all of my services. This is terrible customer service.
1
user_cvn2k7
1 Message
1 year ago
Customer service? I asked a rep for the number to file a complaint and they gave me the wrong number and some bogus email address that doesn't exist. I'm about to go to social media and see if I can get them to respond to me there. This is RIDICULOUS!!! Spent 2 hours on the phone with 6 different people all telling me something different and now I can't even talk to someone to complain about it. How is that even possible? I work retail and get grief about customer reviews CONSTANTLY but these guys are free from scrutiny? I don't believe it.
3
0