Skip to main content

    Support

    Offers

user_tkr55's profile
user_tkr55
1st Topic
1st Like

Visitor

 • 

3 Messages

Thursday, December 5th, 2024 4:52 PM

Xfinity Agent Call-Back

Can you please provide a way to get a callback from a customer service agent ASAP?

Question

 • 

Updated 

9 days ago

753

3

user_dr88fk

1 Message

2 months ago

I also need a live agent call back. I have multiple issues I need help addressing. I have been trying repeatedly to speak to a live agent and get the same auto response options that don’t address any of my needs. If I don’t speak to a live agent, I am canceling all of my services. This is terrible customer service.

1

user_cvn2k7

1 Message

2 months ago

Customer service? I asked a rep for the number to file a complaint and they gave me the wrong number and some bogus email address that doesn't exist. I'm about to go to social media and see if I can get them to respond to me there. This is RIDICULOUS!!! Spent 2 hours on the phone with 6 different people all telling me something different and now I can't even talk to someone to complain about it. How is that even possible? I work retail and get grief about customer reviews CONSTANTLY but these guys are free from scrutiny? I don't believe it.

3

0

XfinityDena

Official Employee

 • 

3.2K Messages

I am sorry for how your experience has made you feel @user_cvn2k7 If you feel more comfortable and would like to call, you can contact us by calling 1-800-266-2278. I would be happy to pass along this feedback or if you go to http://my.xfinity.com and scroll to the bottom there will be a link that says "Submit Feedback". That is where you will want to provide your feedback. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_og98e3

2 Messages

I cannot fathom how this is called Customer "Service"; they list callback options for live reps but don't allow you to actually speak to them, they just refer you back to the cheap, automated chat that doesn't actually answer questions but gives you options that have nothing to do with your actual problem. This is a disgrace – IF Comcast actually does provide callbacks from live agents, how about you prove it by LISTING THE ACTUAL NUMBER FOR A LIVE HUMAN BEING, NOT THE SAME AUTOMATED ONE THAT NO ONE IS ASKING FOR.

Like

Reply

9 days ago

0

XfinityAbby

Official Employee

 • 

67 Messages

Hello, @user_og98e3, I am sorry you have not had a good experience with our automated phone system. Rest assured, we are here on the Community Forums page to help. In the future If you do need help, we ask that you create a public post first. Once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so and we can assist you from there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

9 days ago

0

forum icon

New to the Community?

Start Here