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Xfinity Agent asked for DOB and SSN for verification
Hello,
I called to ask questions regarding returning equipment for replacement and the agent helped me out. He said I qualified for a promotion for an Apple Watch because I am a gold customer and asked me to input my date of birth and full SNN in my phone’s keypad for verification. He insisted that he couldn’t see it and because it’s Xfinity, I naively agreed, but know I soon realized that I probably shouldn’t have. Is this legitimate and should I be concerned?
XfinityThomasB
Official Employee
•
1.9K Messages
8 months ago
Howdy user_6a63ei
That is legit, we use this system for identification purposes, it is a system called iGuard. When you enter the information, this system verifies it, and our agents do not get to see/verify what was entered to help keep things secure. Appreciate you reaching out to confirm! Hope you enjoy the Apple Watch!
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