@cpupro

Thanks for reaching out to us, I'll be happy to look at your account to see if the XB9 is available for your market area.

To get started send me a direct message including your first and last name and complete service address

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

So everyone can see the answer to this. This is what I was told for this XB9:

"As of right now, the XB9 is only available to new customers in a few select markets with an Xfinity Pro subscription."