Visitor
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1 Message
Xfinity account disconnected
I have come back from 110 patrol. My xfinity is disconnected. I paid my dues and called. Representative said my services would resume in 24hrs they have not. Its been more than 24hrs and the apps says im still past due despite my balance being zero. How do I get my services back.
Accepted Solution
XfinityDuron
Official Employee
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803 Messages
4 hours ago
I do understand why this can be extremely frustrating. I will be more than happy to look into this issue for you. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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