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user_23aze1
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Visitor

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1 Message

Wednesday, October 22nd, 2025

Xfinity account deactivated for no reason

My Xfinity wifi account that I set up two days ago suddenly got deactivated. When trying to reactivate my Gateway router, it tells me that I have outstanding payments. I do not. Get this fixed asap please. The robocall can’t even find my account.

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9 hours ago

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XfinityDilary

Official Employee

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2.7K Messages

9 hours ago

 

Thanks for posting on our Community Forums for assistance, user_23aze1. I'm sorry to hear the account has been deactivated. We'd be happy to check what's going on. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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