2 Messages
Xfinity $180 virtual prepaid card missing
The reward tracker says the military $180 reward gift card was emailed but I have checked all folders junk, spam, trash normal and it has not been received. The phone number the reward tracker says to call is all automated, doesn’t help and hangs up on me. Has anyone else had this issue? If so who did you contact and was the issue resolved?
XfinityKei
Official Employee
•
1.5K Messages
9 months ago
@user_htcj1v I am happy to look over your gift card and confirm any information we have. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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