Xfiniti support

Hello, and thank you for taking the time to share your feedback and for joining the Xfinity Forums community user_giietl. . I understand how important it is to get your mobile phone unlocked, and I’m happy to help clarify how the process works. In most cases, a phone will unlock automatically within 48 hours after it has been fully paid off. To qualify for an unlock, please make sure the following requirements are met:

• Your phone has been active for at least 60 days
• The device is paid in full
• Your Xfinity Mobile account does not have a past‑due balance
• The phone has not been reported lost or stolen and is not associated with fraudulent activity

If you believe you meet all of these conditions and your phone is still locked, the Xfinity Assistant can help take a closer look and guide you through the next steps via chat.