Contributor
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59 Messages
Xfinifty Wifi Router Issues
Hello Comcast Xfinity reps and techs just a while ago my WiFi Gateway white box the fan started to run and I felt the box is very hot and seems to be over-heating what is the cause of this or what is the problem at hand. Please advise I don't want to loose internet connection or internet availability.
Accepted Solution
XfinityThomasC
Official Employee
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2.6K Messages
2 years ago
Hello, @frednwo4life44 Thank you for reaching out to the community forum, it’s great we can connect this way! Sorry to hear your equipment is running hot. Have you attempted any troubleshooting such as unplugging the modem to cool down and using canned air to clean the vents? This will clear any blockages that would obstruct the fan from exhausting air.
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