Visitor
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1 Message
Xfin Mobile : wrong phone assigned to different line
I have a phone assigned to RealPerson 1 which is NOT the phone that he actually has. I read that the phone causing the problem needs to have its IMEI completely deleted from the backend database. I've spent 15 hours over the last 4 days, having an agent, not me, who has these two phones, trying to get this corrected. No good, no how, no way, direct appeal to supervisor was not accomplished. I don't know how I'll even see a reply from this forum. Apparently, this issue affects my ability to return a phone that I paid for but never activated, due to error in customer service.
XfinityRichard
Official Employee
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2.6K Messages
3 hours ago
Hi there, @user_uiwlgr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the problem you are having with your Xfinity Mobile service. Please be assured you reached the right person to assist you and get this escalated for you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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