xfiinty at times is a very frustrating.

The city of Olympia changed my physical address when a new road was put in. New house number and street name. Went to Xfinity store yesterday and they assisted me. Later in day received a text message from Xfinity when state I had submitted a request to see if service is available at my address. Confused and concerned as the message would indicate what occurred at Xfinity store did not solve problem. Can not reach human agent. Very frustrated when problem is beyond what Xfinity AI is designed to help with and no way to reach human.+

Responses

XfinityEricB

Official Employee

•

1.7K Messages

26 days ago

user_le7j6u Thanks for reaching out with your concern on the address request. If the address was changed by the city, we would need to have it added to our system which is what the message was for. Your service shouldn't be interrupted while we get it added, then we can do a transfer to the correct address for you. I can understand how this would concern you, and I would be happy to keep an eye on the status to make sure everything goes smoothly for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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Customer Service

user_le7j6u

xfiinty at times is a very frustrating.

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