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arcook01
20th Anniversary celebration
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19 Messages

Friday, March 29th, 2024 3:25 PM

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Xfi unreachable after account modification

24 hours ago, I made some adjustments to my account, included a speed increase and adding Extra Innings.  After the rep processed the change, the speed increased successfully, and I had to put the wifi password in the devices again.  This is all fine, but the XFi pod does not work anymore, not showing up in the app.  Not sure what to do at this point.

Any Advise is appreciated.  

Thank you.

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7 months ago

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arcook01

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19 Messages

7 months ago

Update on the Xfi Pod not working.    Yesterday afternoon (Sunday 3/31),  the pod went active.  It actually took 2 days + 5 hours for the network to recognize the pod.   I probably jumped the gun with this, but I was under the impression it would not take that long... Bottom line, working fine!

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XfinityBrianH

Official Employee

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910 Messages

7 months ago

 

arcook01 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions

 

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arcook01

Visitor

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19 Messages

Update on the Xfi Pod not working.    Yesterday afternoon (Sunday 3/31),  the pod went active.  It actually took 2 days + 5 hours for the network to recognize the pod.   I probably jumped the gun with this, but I was under the impression it would not take that long... Bottom line, working fine!

7 months ago

0

XfinityJosephA

Official Employee

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1.4K Messages

arcook01 awesome! I'm glad everything is working, and we appreciate the update 👍 Thanks for your patience. Enjoy the MLB season and your services 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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EG

Expert

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107K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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