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Wardman
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Expressive Exchange

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74 Messages

Wednesday, October 4th, 2023

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xfi pods

Hello - I have super pods (3) and regular pods (3) in my network.  One pod continues to disconnect - I need the gen 1 pods for hard wired ethernet connections in 3 spots in my house.  I have replaced the pod twice, still the same results.  Please let me know if there is a limit with XB7 and pods.  It's right below the router, but no way to create a physical connection to the XB7.  The device hardwired does NOT have wifi.

Thanks!

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2 years ago

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XfinityKei

Official Employee

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1.7K Messages

2 years ago

@Wardman Installing more xFi Pods than needed could impact Wi-Fi speeds. I’m sorry to hear that your pod is disconnecting. Can you unplug the Pod and plug it back into the wall outlet. Wait for a small LED light to come on. If the LED light flashes on when first plugged in, this means the Pod is receiving power. It may take a few minutes to initialize optimization on Plume side.

If the Pod does not come back online, please let me know.

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Wardman

Contributor

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74 Messages

@XfinityKei​ I've done that at least 3 times with 2 different pods.  It comes on line and then drops.  It should maintain a connection and as said, I need it for the ethernet port and the device it is connected to (think home security camera).

2 years ago

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XfinityKei

Official Employee

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1.7K Messages

Thanks for letting us know you've tried unplugging a few times. Send me a direct message, so we can troubleshoot the pod. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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