XFi pods - zero customer service - bait and switch
I was promised 3 pods due to connectivity issues in my home. Called customer service when only one arrived. Kept getting the run around that the new ones are 3 times more powerful. I have a screen shot from the rep that says I will get 3 of them... this was on 12/24/20. After 2 hours of chatting, call backs, finally spoke to a supervisor who essentially told me that she would put in a trouble ticket and have me send the screen shot of the promise of 3 xfi pods. She refused to give me her email address so that I could send it to her. I asked to get the ticket number before we disconnected, she agreed. As I waited for her to create the ticket, she hung up on me. No call back, no email. No help. I have yet to receive a ticket number via email and the xfi complete system that I signed up for that would solve my connection issues, is a joke. Connectivity was actually better when I used my own equipment. Switched to xFi complete due to the 1.2 GB limit (since the whole family is now online at home) to avoid the overage charge and promise of better connectivity throughout the home. All they would continually say was, "These 2nd generation pods are 3 times more powerful". They don't care that I have connectivity issues in the 2nd floor master bedroom as well as the basement and that installing the xpod in either the basement or the 2nd floor has no impact whatsoever on the quality of connection in the other space. The more powerful pod apparently doesn't have better reach. Absolutely the worst treatment I've ever gotten from any customer service rep, ever, period. Own up to your mistake! Comcast, live up to your promises if you take our money.