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Xfi Pods V1 are worthless
The throughput on the Xfi Pods V1 render all 3 of mine worthless.
I explained this to a tech over the phone and he urged me to go into a store to get them all replaced with the V2 ones, at no charge. I went to the store during the high heat of the pandemic. There was no social distancing and there was even a dude in there wearing no mask, just covering his stupid face with his hoodie waiting in line. I refused to stand in line in the store so I stood outside and asked the people in front and behind me to hold my spot. After all this it turns out that they do not and never have stocked the Xfi pod ever in that "store" even though I was told that was the better store because it was the full "corporate" version of the stores. This is all after a 2 hour phone call of being sent to the store prior to me going there. Why they couldn't just ship me the replacement pods, during the pandemic was extremely unnerving. So then I called comcast 2 times to tell them about my experience. They told me to fill out a form to get my xfi pods replaced / refunded / returned. Only for that return to just get denied with no reason for the denial. I am stuck with these 3 v1 xfi pods and I need help getting them exchanged for at least 2 V2 pods. PLEASE HELP! What a terrible experience this has been 6+ hours into trying to get this resolved, not to mention putting my health at risk in the process.
DavidTheo
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9 Messages
4 years ago
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user_1e7c08
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2 Messages
4 years ago
Removed due to duplicate posting
(edited)
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user_1e7c08
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2 Messages
4 years ago
HORRIBLE experience with xfinity and these dumb pods, which never actually worked. A matter of fact, once "installed" our internet had never been worse. I called and got put on hold for 55 minutes before I finally hung up and called back and then when I called again the customer support person just randomly put me on hold after I explained my frustration and then eventually hung up on me, that was about a 20 minute event. So now I've got over an hour in plus the four hours of headache when we initially tried to install them. My bill is almost $400 this month because the pods are expensive and rather than just sending a replacement set (as when I called yet a third time, I finally reached a capable body, who deemed the pods faulty.. but he was at the mercy of his "system" and could not ship me new ones without filling out a form, which required me to set up an xfinity email account. Bottom line Xfinity, you better step up your customer service game asap bc as soon as there are other options in our area you will be losing thousands of customers. Perhaps your executive team should consider what the customer experience means to bottom line and consider investing in some real customer experience enablement software like Oracle's CX applications software which provides a 360 of your clients so they stop hating on you and telling everyone they know!!! Please take action Xfinity, your customer experience journey is a disaster.
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