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user_606562
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6 Messages

Thursday, August 10th, 2023

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Xfi Pods Return

Hello, I have submitted the return form to return my xfi pod two times and I have not recieved a reply. Please provide me with detail instructions on how to return the xfi pod

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Updated 

2 years ago

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XfinityMartyR

Official Employee

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2.6K Messages

2 years ago

Hello, @user_606562. Thanks for reaching out over our Community Forums. I'm sorry to hear you have not received a reply to your return request for the Xfinity xFi Pod. Please ensure you are following the directions in this online article:

https://www.xfinity.com/support/articles/return-exchange-xfi-pods

 

Also, just to confirm the link to the current return request form: 

https://www.xfinity.com/xfi-pods-return-form

 

After the form is submitted, you should receive an email within 48 hours with next steps.

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user_606562

6 Messages

@XfinityMartyR​ That is exactly what I completed two times last week. Still no answer after 48hrs

2 years ago

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XfinityRaul

Official Employee

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2.2K Messages

I'm sorry to hear you didn't receive a response the last two attempts, @user_606562. Just to confirm, did you by any chance check all of your folders in your email? We've been informed that these emails may occasionally be in other folders other than your inbox.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_606562

6 Messages

@XfinityRaul​ yes, I checked all the folders in my email. 

2 years ago

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XfinityRaul

Official Employee

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2.2K Messages

Thank you for confirming that all the folders were checked, @user_606562. I would like to take a further look into this problem you're experiencing when attempting to return the xFi pod.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_606562

6 Messages

@XfinityRaul​ all set, 

2 years ago

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