4 Messages
xFi pods- no answers from live chat, initial call resulted in nothing
Hi, so I have had my xfinity service since april. When I signed up for service, the process told me a technician would decide if I needed an xFi pod (at no extra cost). I have over 2500 sq ft. I received my equipment via mail and set it up myself- lo and behold, no xFi pods as there was no technician involved.
I called and asked for them, and was told I definitely needed them and again that it would be at no cost. That was in May or June if I'm not mistaken. I never received an email confirmation, and obviously no xFi pods.
At this point we have a person working from home 2 floors down from the router, and we are getting sometimes less than 1/20th of the max speeds, while obviously upstairs near the router we get 900+.
Paying 120 (or 240 if we need 2 pods) at this point seems ridiculous, especially since we were told it would be at no extra cost.
I have already called, and live chat leads to nowhere as I just get a perpetual "Got it. I'll get you in touch with a live agent." and nothing else.
XfinityMarcus
Official Employee
•
1.5K Messages
2 years ago
@MaryK25, thank you for reaching out to us via the Xfinity Forums regarding your signal strength concerns. I know how important a working connection is as someone who also works from home. We would be happy to review our options together in order to ensure the person in your home is able to access the amazing Xfinity internet speeds two stories below.
I apologize for any miscommunication that occurred while explaining the process for obtaining the xFi Pods. For Xfinity customers who are subscribed to our xFi Complete feature, a free xFi Pod can become available if the need for it is determined by a test that our equipment would perform in your home automatically. You can find more information in relation to our worldclass xFi Complete feature here.
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