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user_2aa7ff
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Visitor

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2 Messages

Mon, Jun 27, 2022 9:12 PM

XFi Pods Needed

I upgraded to xFi complete in April. A few days later I get an email with the home assessment saying everything is fine. Today I do a speed test in my sons room and it comes back at 9 mbps. In the room with the router it’s 480+. How do I get the Xfi pods?

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Updated 

2 m ago

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EG

Expert

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95.1K Messages

2 m ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJoshuaE

Official Employee

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269 Messages

2 m ago

Thanks for letting us know about this! We certainly don't want you to have issues with your internet throughout your home. To ensure we're on the same page, has this issue been a concern only recently, or has this been the case since before the evaluation?

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user_2aa7ff

Visitor

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2 Messages

2 m ago

The issue had been a concern before upgrading - it was part of the reason we upgraded - but we just today did a speed test

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XfinityLayla

Official Employee

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218 Messages

Okay, I get exactly where you're coming from, and this seems like the connection trouble was not alleviated with the upgrade.

It would be our pleasure to dig much deeper into the matter.

Could you please send us a private message including your first and last name, and full address for further assistance?

To send a private message, you may need to:

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  • Click the "direct message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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