xFi Pods Home WiFi Evaluation

Good morning, @user_7f623d. I'd be happy to help look into your evaluation and provide any updates that we have. Please send me a PM with you name and address to get started. 

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So I installed Xfinity 400 plan with XFi complete on 6/15.  With tech here, we went through home and noted that the wifi connection in any area outside of 5 feet from the modem/router (gateway) fell to under 100mbps.  Not acceptable.  Tech said he didn't carry the Xpods on truck and that I should go to the local Xfinity shop to get them for FREE.  Went and rep said not free, but try a new moden just in case.  New modem wouldn't connect, so another tech came out on 6/17.  He tried two different modems, one was disabled, one finally worked.  Wifi throughout house improved but still at or near 100mbps, well below the plan rate.  I am told that an evaluation would be done, but I haven't received any emails and I have asked for the evaluation several times.  I am keeping a log of the download speed per the Xfinity Internet Speed test on the app.  I have less than 10mbps in some areas.  What's the Xfinity advice:  move closer or move the Gateway modem.  Neither suggestion is feasible.  Why must I wait for two weeks if both Xfinity techs were present with less than promised speeds?  Does the system improve itself over the weeks?  I am within the 30 days guaranteed period and intend on returning the equipment and cancelling service if Xfinity can't correct this problem.  Oh, second's tech's supervisor said to just connect the Gateway to the extender I own.  However, I do that and the Xfi Complete package, for which I pay a monthly, is negated so what good is that?  Any suggestions?