lmilliard1964's profile

New Poster

 • 

1 Message

Thursday, September 3rd, 2020 11:00 AM

Closed

xfi pods exchange

I initiated an exchange for my 3 xfi pods on Aug 16 due to overheating and not working properly.  I was emailed a UPS return label and I returned it on Aug 17.  The package was received by you and acknowledged via email on Aug 19.  I have not heard from you nor have I received my replacement xfi pods.  I keep getting the run around over the phone and no help.  

This conversation is no longer open for comments or replies and is no longer visible to community members.

New Poster

 • 

1 Message

5 years ago

Did you ever receive any satisfaction?  I am in the same situation.  Pods stopped working - Initiated exchange 9/14, shipped back and accepted 9/16.  I can get no answers from chat or phone assistance.  They have "created a ticket" with the XFi pod department which seems virtually useless as it has had no status change in a week and a half.

Visitor

 • 

1 Message

4 years ago

Any responses here? Same thing happened to me... 

Official Employee

 • 

2.4K Messages

Hello, @user_0f7ba0, thank you for reaching out to our forum for with your xFi Pods. I'd love a chance to help turn this around for you. Since this thread has been inactive for so long, you'll need to create a new post detailing your concerns. I look forward to helping you 😃. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here