Xfi pod

Last month I spoke with an agent to troubleshoot my poor Wi-Fi signal in my lower level unit where my office is located. They were supposed to send me a free Xfi pod to resolve the issue, but I have not received the pod yet.

Responses

EG

Expert

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110.2K Messages

22 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBenjaminM

Official Employee

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2K Messages

22 hours ago

user_xd7ba2 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having some difficulty with your connection. We'll be happy to help! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_xd7ba2

Xfi pod

EG

XfinityBenjaminM

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