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user_f65350
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Visitor

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15 Messages

Saturday, June 11th, 2022 9:46 PM

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Xfi pod overheating

I would like to know what Xfinity is doing about these pods dropping off line & over heating? I’m a new customer of one year and one month & I was told Xfinity would not be replacing it because I’m past the warranty by one month. So I have to spend $120 yearly to ensure all of my devices can connect? Terrible customer service!

Question

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Updated 

2 years ago

1.3K

5

XfinityRoberto

Official Employee

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1.7K Messages

3 years ago

Hi @user_f65350, I am sorry to hear that your xFi pod is overheating. Now are warranty it is for one year and since it has been past the year, you would need to purchase another one if our warranty team is not able to replace anymore. Have you tried to still submit a ticket for warranty exchange at (https://comca.st/3HcORGt)? 

1

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user_f65350

Visitor

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15 Messages

@XfinityRoberto​ why would I do that and the pod was out of warranty by one month. Also why would I purchase another pod and put life & property in harms way? Xfinity needs to address AND FIX the issue instead of posting these generic responses that do not help anyone!

2 years ago

0

user_f65350

Visitor

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15 Messages

3 years ago

I’ve already tried that and of course Xfinity wants me to spend another $120 to rectify this situation. I just purchased it in April 2021. I was told I have the second generation pod so purchasing it again would be throwing money out of the window again!

2

CCAshley1

Official Employee

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746 Messages

Apologize for the inconvenience, we would like to help in the best way possible. If you do decide to proceed with the purchase we can assist via private message. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_f65350

Visitor

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15 Messages

@XfinityAshley​ why are you asking customers to spend another $120 instead of addressing & fixing the issue? Why would we purchase the same pod to ultimately have the same problem again & waste $120? Do better!

2 years ago

0

krissyk34

Regular Visitor

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15 Messages

3 years ago

Am having the same issue, I noticed some black marks on the wall coming from the ethernet openings. Pod was very hot to the touch. Also disappointed, I never felt like it added much extra wi-fi coverage & not cheap! I am not going to bother calling since my warranty has expired also. Am just glad my house didn't burn down.

3

user_4b0877

Visitor

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1 Message

2 years ago

I have white walls. Only around the pod in my bedroom and my sons there are almost burn marks above  the right Ethernet plug and when I unplug the device the upper outlet. This for sure makes me wonder what bad could be coming from this?

3

XfinityDena

Official Employee

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3.2K Messages

I am sorry to hear about this issue you are seeing. Have your followed the link: https://www.xfinity.com/support/articles/return-exchange-xfi-pods to initiate a hardware warranty replacement? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_f65350

Visitor

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15 Messages

Folks are noticing the issue once the pods are out of warranty! This helps no one!

2 years ago

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krissyk34

Regular Visitor

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15 Messages

@XfinityDena​ All of the people reporting the problem noted their pods warranty had already expired. Maybe xfinity will do something about it when someone's house burns down??

2 years ago

user_afab1a

Visitor

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1 Message

2 years ago

I just noticed two of my pods overheating too. I found black soot around the socket and the pods are hot to the touched. I unplugged them and when plugged back in they no longer are connected to the network.  Trying to get help from technical support. The initial call led them to say they have no knowledge of this issue. They are escalating the issue. I'm calling this BS. There are multiple complaints. We need a class action suit going. This is a definite fire hazard.

1

user_f65350

Visitor

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15 Messages

@user_afab1a​ they have knowledge of it. The only way that they don’t is if they’re not notating customers accounts with the info. I almost hate I switched back to Xfinity. Their solution to me was to buy another pod. But now I’m seeing I’m not the only one with this issue & I will not be buying another one. I’m just glad I caught that it was overheating. I had it plugged in in my dining room which I don’t go in very much. They have to know they’re selling a defective product!

2 years ago

0

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