Xangz's profile

New Poster

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1 Message

Monday, November 9th, 2020 10:00 AM

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Xfi pod order status

Hi, I ordered an Xfi pod on Oct 29. I'd like to check the status of my order but can not find a link anywhere online to check it. I never received a confirmation email. I have an order number if you need it. Please help. Thanks 

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Regular Visitor

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3 Messages

5 years ago

Per customer support, they are on back order due to high demand so long shipping delays. I ordered 2 on 10/16 and received 1 on 11/2 waiting for other one. 

Official Employee

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6.9K Messages

5 years ago

Hi @Xangz

Thanks for using the Xfinity Forum to get an update on the status of your xFi Pod order. @bub6720 is correct. Due to high demand, these have been on backorder. I'd be happy to see if there have been any recent updates that I can provide. @bub6720, I can check for an update on the last one you are waiting for also. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.

Regular Visitor

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5 Messages

5 years ago

My username is (edited)

Regular Visitor

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5 Messages

5 years ago

Hello - My full name is (edited). We placed an order for Xfipod a week back and wanted to know what the status is and when we will get it. Please let me know

 

 

Regular Visitor

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5 Messages

5 years ago

@ComcastChe 

 

Please help on my xpod order status and confirm my user name is (edited). Need your help it ha sbeen a week since order was placed

 

 

Gold Problem Solver

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2.9K Messages

5 years ago

@jvprasad,

 

I edited your personal info out of your posts to make sure your account stays safe. I can help look into your order. 

Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

Regular Visitor

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5 Messages

5 years ago

@ComcastMartin - This is Prasad here please confirm on my status of xpod we ordered i have no clue when it will come need help

 

Prasad

New Poster

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1 Message

5 years ago

Hi! I'm also hoping to check on my xFi pods. I ordered 2! I understand they may be on back-order. Can the status be checked? How do I DM you? @ComcastChe 

 

Thanks!

Expert

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31.9K Messages

5 years ago


@micknaor wrote:

Hi! I'm also hoping to check on my xFi pods. I ordered 2! I understand they may be on back-order. Can the status be checked? How do I DM you? @ComcastChe 

 

Thanks!


The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks

Official Employee

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7K Messages

5 years ago

Hello micknaor. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account and your xFi Pods order status. To get started, please send me a private message and include your full name and service address so I can assist you. You can send me a private message by clicking my name (ComcastJoeTru) and then click "Send a private message" and private message me.

Visitor

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1 Message

4 years ago

Just made an order for a 2 pack today 07/09, what's the estimated delivery timeline for me?

Problem Solver

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1.1K Messages

Hey there, @user_d3e909. In most cases, it takes 5-7 business days or sooner. If you'd like, I can look up the order for you on our end. Please feel free to send us a PM with your name and address. 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

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