Xangz's profile

New Poster

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1 Message

Mon, Nov 9, 2020 10:00 AM

Xfi pod order status

Hi, I ordered an Xfi pod on Oct 29. I'd like to check the status of my order but can not find a link anywhere online to check it. I never received a confirmation email. I have an order number if you need it. Please help. Thanks 

Responses

Regular Visitor

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3 Messages

6 m ago

Per customer support, they are on back order due to high demand so long shipping delays. I ordered 2 on 10/16 and received 1 on 11/2 waiting for other one. 

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @Xangz

Thanks for using the Xfinity Forum to get an update on the status of your xFi Pod order. @bub6720 is correct. Due to high demand, these have been on backorder. I'd be happy to see if there have been any recent updates that I can provide. @bub6720, I can check for an update on the last one you are waiting for also. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.

I am an Official Comcast Employee.
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Regular Visitor

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4 Messages

5 m ago

My username is (edited)

Regular Visitor

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4 Messages

5 m ago

Hello - My full name is (edited). We placed an order for Xfipod a week back and wanted to know what the status is and when we will get it. Please let me know

 

 

Regular Visitor

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4 Messages

5 m ago

@ComcastChe 

 

Please help on my xpod order status and confirm my user name is (edited). Need your help it ha sbeen a week since order was placed

 

 

Official Employee

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2.4K Messages

5 m ago

@jvprasad,

 

I edited your personal info out of your posts to make sure your account stays safe. I can help look into your order. 

Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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4 Messages

5 m ago

@ComcastMartin - This is Prasad here please confirm on my status of xpod we ordered i have no clue when it will come need help

 

Prasad

New Poster

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1 Message

5 m ago

Hi! I'm also hoping to check on my xFi pods. I ordered 2! I understand they may be on back-order. Can the status be checked? How do I DM you? @ComcastChe 

 

Thanks!

Again

Expert

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25.5K Messages

5 m ago


@micknaor wrote:

Hi! I'm also hoping to check on my xFi pods. I ordered 2! I understand they may be on back-order. Can the status be checked? How do I DM you? @ComcastChe 

 

Thanks!


The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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6.7K Messages

5 m ago

Hello micknaor. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account and your xFi Pods order status. To get started, please send me a private message and include your full name and service address so I can assist you. You can send me a private message by clicking my name (ComcastJoeTru) and then click "Send a private message" and private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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