New Poster
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1 Message
Xfi pod order status
Hi, I ordered an Xfi pod on Oct 29. I'd like to check the status of my order but can not find a link anywhere online to check it. I never received a confirmation email. I have an order number if you need it. Please help. Thanks
Responses
bub6720
Regular Visitor
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3 Messages
6 m ago
Per customer support, they are on back order due to high demand so long shipping delays. I ordered 2 on 10/16 and received 1 on 11/2 waiting for other one.
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ComcastChe
Official Employee
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6.1K Messages
6 m ago
Hi @Xangz,
Thanks for using the Xfinity Forum to get an update on the status of your xFi Pod order. @bub6720 is correct. Due to high demand, these have been on backorder. I'd be happy to see if there have been any recent updates that I can provide. @bub6720, I can check for an update on the last one you are waiting for also. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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jvprasad
Regular Visitor
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4 Messages
5 m ago
My username is (edited)
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jvprasad
Regular Visitor
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4 Messages
5 m ago
Hello - My full name is (edited). We placed an order for Xfipod a week back and wanted to know what the status is and when we will get it. Please let me know
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jvprasad
Regular Visitor
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4 Messages
5 m ago
@ComcastChe
Please help on my xpod order status and confirm my user name is (edited). Need your help it ha sbeen a week since order was placed
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ComcastMartin
Official Employee
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2.4K Messages
5 m ago
@jvprasad,
I edited your personal info out of your posts to make sure your account stays safe. I can help look into your order.
Can you please private message me your full name and service address? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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jvprasad
Regular Visitor
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4 Messages
5 m ago
@ComcastMartin - This is Prasad here please confirm on my status of xpod we ordered i have no clue when it will come need help
Prasad
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micknaor
New Poster
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1 Message
5 m ago
Hi! I'm also hoping to check on my xFi pods. I ordered 2! I understand they may be on back-order. Can the status be checked? How do I DM you? @ComcastChe
Thanks!
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Again
Expert
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25.5K Messages
5 m ago
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ComcastJoeTru
Official Employee
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6.7K Messages
5 m ago
Hello micknaor. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account and your xFi Pods order status. To get started, please send me a private message and include your full name and service address so I can assist you. You can send me a private message by clicking my name (ComcastJoeTru) and then click "Send a private message" and private message me.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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