Hello, @user_6noz0t pretty sure that fan should not be running constantly. If it's still within warranty you can initiate a return for refund or hardware warranty replacement, for the Xfinity WiFi Extenders. Complete this online form. Once you've completed the form, you'll receive an email confirmation within 48 hours with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.
EG
Expert
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113.1K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.8K Messages
8 days ago
Hello, @user_6noz0t pretty sure that fan should not be running constantly. If it's still within warranty you can initiate a return for refund or hardware warranty replacement, for the Xfinity WiFi Extenders. Complete this online form. Once you've completed the form, you'll receive an email confirmation within 48 hours with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.
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